Nest Hello lens fallen out

[petecloss]

The lens on my Nest Hello has fallen out and will not stay in when I try to place it back? Is there a recommended way of restoring it, or does the whole unit simply need replacing (which would be a waste!)?

[JillG]

Hi @petecloss 

If your doorbell is under warranty I would definitely contact support. Otherwise, I don't think that the lens would be fixable to do yourself.

[Juni]

Hi folks,

Thanks for the help here, JillG.

petecloss, thanks for reaching out. Please fill up this form with all the needed information, then let me know once done.

[petecloss]

This was resolved by support, thanks both for your help

[Jenelyn_O]

Hi there,

Thanks for the update! I'm glad to hear that the issue is now fixed. Please let us know if you still have questions or concerns. Otherwise, I'll be locking this thread after 24 hours. 

I appreciate your help, @JillG and Juni.

Best,

Jenelyn