Nest doorbell (battery) - no person/motion detection alerts

[dv-obt]

We installed our new battery nest doorbell a couple of weeks ago.   Last week, following a 1/2 hour power outage, we stopped getting person/package detection alerts.   If I press the doorbell, we do get an alert.   I checked all of the settings and notifications, and things were still correct.   The battery was still over 50%, but I charged it anyway.   But, nothing.    I don't know what happened -- what's next???   Any ideas are appreciated!

[london123]

I'm having the same problem...

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Just checking in to see if the steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve