Nest doorbell (battery) not connecting to network

[Muddassirshah]

I recently moved into house where previous owner installed nest doorbell (battery) . I am trying to set it up on my network, but it's not working  and after a while the app says "Try moving closer to your Nest doorbell" and "make sure that your Nest Doorbell is on and connected to the same WiFi network as your phone".

But the app hasn't even tried to connect it to a WiFi network by this stage. So I have no idea what is going on, I am sat next to the doorbell and it is within 5 feet and the same room as my router. 

Please help. Any guidance is helpful

[MplsCustomer]

@Muddassirshah 

Did the previous owner remove the battery doorbell from their Google Home app?

Did you perform a factory reset on the doorbell? You can find instructions here (using the "Factory reset" instructions, NOT the "Restart" instructions):

https://support.google.com/googlenest/answer/9252162

[Lance_L]

Hi everyone,

@Muddassirshah, thanks for reaching out to the Community. I wanted to check in and see if you still needed any help. Have you had a chance to see MplsCustomer’s response above? If yes, how was it?

Also, you can check out this guide to help you troubleshoot Nest camera and doorbell setup messages.

Let me know how it goes.

Best,

Lance

[Muddassirshah]

Tried everything suggested but still doesn't work

[Lance_L]

Hey Muddassirshah,

Thanks for circling back and checking out the suggested steps. Quick question: is the status light of the doorbell pulsing blue? If not, please try the additional steps below:

1. Save any video history from the camera, if any. Follow this guide.
2. Unmount the Nest doorbell, and then locate the reset pinhole on the device.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will be restored to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. For iOS devices, tap Settings > Privacy > Local Network and turn on Local Network Access for the Home app.
11. Start adding the device back to the app.

Let me know if you have any questions.

Regards,

Lance