Nest doorbell battery not connecting

[angelfnx]

I recently change my router, and can´t connect the doorbell to the google home app,  already reset the doorbell with the back button several times, but can't pass the connecting screen, the led light is always white, when plugged through the USB c, cable

[Heinra]

I am also having this issue

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[angelfnx]

Thanks, it's resolved, the problem was the button needed to be pressed really really hard in order to reset the doorbell, I don't know if it was only my unit or all units need that kind of force to be reseated, anyway thanks for the response 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.