Nest doorbell (battery) not ringing in Nest hub

[Grtl_ma]

I set up my Nest doorbell and I can see the video on my Nest hub but when someone is at the door and rings the doorbell I only get notifications on phones and not on my hub. 

I've been navigating the forums and help center and see that I'm supposed to enable the "ring indoor chime" on the home app but this is greyed out so I can't enable it.  Does anyone have a similar issue and know how to fix this?

[Ashepherdson · Accepted solution]

Not experiencing that issue, but have had other quirks in the past all solved by a full system reboot (router, hub, nest hello) , and ensuring they are on the same Google account, and same wifi network.  Give that a try and let me know how it goes, hopefully it works but we can troubleshoot if not!

[Suse]

How do you reboot all these things please as I’m not tech savvy 

[Ashepherdson]

For the router and smart home stuff like the hub easiest way is to pull the power plug out for 30 seconds then plug it back in.  For the nest hello you can also unplug it, but if you don't know how to unplug it, and easy way is to just turn off the power to your home for 30 seconds with your circuit breaker , this will power cycle everything.

[Jenelyn_O]

Hi everyone,

@Suse, I hope you got the answer you're looking for. Please let us know if you still have questions in mind, as we'll be willing to assist you further. Otherwise, we'll be locking this thread after 24 hours.

@Ashepherdson and Zoe, I appreciate your help.

Cheers,

Jenelyn

[Grtl_ma]

This worked, thank you!

[zoeuvre]

Hi folks,

@Grtl_ma, I'm happy to hear that everything has been sorted out. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
 

I appreciate your help, @Ashepherdson. 

All the best,

Zoe