Google home does not detect the nest doorbell battery

[Golferchic]

As a result of my Google Next Battery Doorbell constantly going offline I resorted to doing a factory reset.  What a mistake!  I have now read every article or watched every "how to" video or chat and tried everything suggested multiple times including Restarting router, Removing and reinstalling the Google Home app, moving closer to the router, etc., etc. with zero success.  Unless someone can give me something new to try, the doorbell will either become just a dumb doorbell or it will be thrown in the trash and replaced with a non-Google doorbell.  I am surrounded by Google devices in my home and was even a very early adopter of Google Fi and this is the first time that Google has truly failed me.  I am open to any further suggestions.

[EmersonB]

Hello Golferchic,

Thanks for reaching out here in the Community. To confirm, do you still see your Nest Doorbell from your Google Home app? What is the light status of your Nest Doorbell? When re-adding your Nest Doorbell to the Google Home app it will require you to reset it to the factory default. We would recommend you to do it first before adding it back.

To reset:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

Looking forward to your response.

Regards,

Emerson

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Jenelyn_O]

Hi everyone,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

I appreciate the help, Emerson and Princess.

Thanks,

Jenelyn