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Full wifi on phone but only 1 bar on camera

Bigfoot
Community Member

I have a gen 1 doorbell that I just installed. I got it to connect to the network. My phone says I have 4 bars of wifi but the doorbell only shows 1 bar and won’t stay online. Help please. 

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hi Bigfoot,

 

Thanks for reaching out here in the Community. To confirm, how far is it from your Wi-Fi router? What are the troubleshooting steps have you done? We would recommend you to perform a simple restart to your Nest Doorbell and Wi-Fi router. Let us know how it goes.

 

Regards, 

Emerson

Princesss
Community Specialist
Community Specialist

Hey there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

@Bigfoot, due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

 

I appreciate your help, Emerson and Princess.

 

Thanks,

Jenelyn