Nest doorbell (battery) no longer detecting motion

[sb83]

Nest doorbell (battery) no longer detecting motion. After charging the battery I can't get the doorbell to detect any motion. Camera only turns on if the doorbell is pressed or if I open the doorbell in the home app. I have no issues with notifications. I get them when the doorbell is pressed. I've tried factory resetting, changing wifi connection, reinstalling app. Not sure what else to do to get the camera detecting motion again 

[Lance_L]

Hi sb83,

Thank you for posting and sharing your efforts to resolve your concern. I apologize that the Nest doorbell isn’t working properly.

Does the doorbell light ring pulse white when somebody is near the device?

Let's check the settings of the doorbell in the Home app. Follow the steps below:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile > More > Settings.
4. Tap Events > Seen events.
5. Toggle the switch next to any events that you want to turn on or off.
6. Trigger a notification to test.

Here’s a handy guide about Camera and doorbell alerts.

Let me know how it goes.

Best,

Lance

[sb83]

Hi Lance,

Thanks for the reply. It does not pulse white when someone's nearby. The suggestions also didn't make a difference on the camera working.

Sarah

[Lance_L]

Hello sb83,

Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Regards,

Lance

[Jenelyn_O]

Hi there,

@sb83, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let us know as we'll be locking this thread after 24 hours.

I appreciate the help, Lance.

Thanks,

Jenelyn