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The Account sent an invalid reuqest

Community Member

I recently had the Nest Doorbell Gen2 wired installed. I tried to add it to my Google Home, and it just will not add. I attempt to migrate my Google Email to Nest, and I get to the point where it sends a request o Google. A that point I get an error message stating Nest sent an Invalid request. Which doesn't make sense because I had the older model Nest doorbell and it worked and was so easy to connect to my Google Home. So I don't understand how I'm making an invalid request.

Thinking I needed to upgrade my Google Home and Nest apps, I uninstalled/reinstalled the Home and Nest apps. Nothing changed, then thought it was an email issue, but I was able to rule that out as well.

This has been very frustrating, especially since I didn't have any issues connecting the same apps to my older Nest Doorbell.

Any suggestions would be welcomed. 




I'm not sure what you mean by "migrate my Google Email to Nest", but if you were trying to migrate your Nest Account to a Google Account, the details of this Help topic might address your situation:

Community Specialist
Community Specialist

Hello everyone,


@scm72, thanks for reaching out here in the Community. When adding the 2nd gen of Nest Doorbell wired, it will require you to add it with the Google Home app because it's a newer version and you can only navigate it with that app. To confirm, what is the light status of your Nest Doorbell? How far is it from your Wi-Fi router? Looking forward to your response.


I appreciate the help, MplsCustomer.




Community Specialist
Community Specialist

Hey there,


We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.



Community Specialist
Community Specialist

Hi scm72,


I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.


I appreciate the help, @MplsCustomer, Emerson, and Princess.