11-14-2022 02:30 AM
Two days ago, I charged my doorbell and since then, it only works when someone rings the doorbell. It doesn't (always?) start recording when someone simply walks past. I never had this issue before the last charge. I didn't change any settings and the doorbell still works properly as long as someone rings it. Sometimes it does record movement and sends a notification, for example I came home yesterday no issues but no recording or notification when I left this morning. Connection is fine, as I said, when you press the button it works as it should.
11-14-2022 06:40 AM
I think Google Nest's battery cameras and doorbells do not do well at detecting and recording events if they are running on battery power. We have had a Google Nest Camera (Battery) for 14 months now, plugged in with the optional power cable, and it is always "Live", recording 24/7 with our Nest Aware Plus subscription, and detecting and sending event notifications. But if I unplug the camera (so it is running on battery power and is therefore in "Idle" mode) and then test it by walking in front of the camera, it does not detect an event when I walk right in front of it.
11-14-2022 07:38 AM
Thanks for your reply. I haven't really had this experience with any of my Nest cams (some of which are wired, some not) nor the doorbell, until now. The doorbell always records every event perfectly fine, I've had it for almost a year now and never had any issues.
11-18-2022 09:12 AM
Hi there,
Thanks for your help, @MplsCustomer.
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.
Best regards,
Brad
11-21-2022 09:50 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
11-21-2022 10:11 AM
Thanks for your reply. I've tried everything I could think of (reinstall the device etc.) nothing worked so I sent it back to the seller for repairs last week.
11-21-2022 11:04 AM
I am glad to hear that you were able to get the device sent back in. Please keep me updated on this, and we'll try to troubleshoot further once you get it back and try it out.
Best regards,
Brad
11-22-2022 08:30 AM
I just received an update, it can't be repared so I'll get a new one.
11-22-2022 09:03 AM
11-22-2022 09:06 AM
I haven't, and I'm not sure why I should? I contacted the store I bought it at and they resolved the issue, just posted it here as an update.
11-22-2022 09:35 AM
My mistake, I thought you stated you still needed help. I am very glad that you got a replacement from them. We'll keep this thread open for another 24 hours for any follow-up questions or concerns.
Best regards,
Brad