Nest doorbell (battery) shows offline but still getting notifications

[Jess8]

I recieved a notification to say it is offline and I cannot access the camera from the app.

When I went to check the camera it detected my presence and sent a notification but no camera feed. When I try to look at the camera feed it just says it is offline. 

Pressing the doorbell also sends a notification.

The wifi shows the doorbell as connected and shows data going to and from the doorbell.

So it is obviously not offline.

Resetting has made no difference.

[Bhaas]

I have the exact same issue.  Do you know what is going on?

[Jess8]

No. I haven’t figured it out yet.

[Bhaas]

Mine is back on live now.  It also did this last night, it went offline but recorded activity, then it gave me a live feed again.  An hour later it went offline again.  Trying to figure out if there is something wrong with the software.

[Jess8]

Mine only shows the camera online when I’m home, which defeats the purpose of having the camera doorbell.

But I still get notifications when I’m away that says person detected.

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT

[Mazza81]

Hey there, the problem appears to FINALLY be fixed! I upgraded to a mesh router system and placed the pod near the front door and now I haven’t received an “offline” notification in 3 days. Thank god lol

[janthadeus]

Hello Mazza81,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Cheers,

JT

[Mazza81]

I’ve had this issue for the past month and a half. I have strong wifi signals to the doorbell and google even sent me a replacement unit and I’m still having the same issues. Very frustrating, I’m  sick of seeing “offline” messages so often. 

[EmersonB]

Hi everyone,

Thanks for reaching out here in the Community and for sharing with us your concern. To know more about this, I'd like to ask some questions: are you getting any error messages? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Give these steps a try:

• Restart your Nest Camera.
  • Locate the reset pinhole on the back of your Nest Doorbell.
  • Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of your Nest Doorbell.
  • Press and hold for 5 seconds.
  • Your Nest Doorbell will restart, and the status light will be steady, solid white.
• If you're still getting the same issue, you may try resetting it to the factory default. Remember that after the reset, all of your recorded events will get removed as well.

Looking forward to your response.

Best,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

Thanks,

Archie

[Mazza81]

I’m still having the same issues unfortunately. I’ve tried every single thing possible. My only option left is to buy a google nest wifi router to see if it helps. If it doesn’t I’ll be super disappointed. Wish me luck lol

[janthadeus]

Hey folks,

Mazza81, I’m sorry you’re still having issue with your doorbell, but we appreciate your efforts here. How’s it going? Were you able to purchase a new Nest Wi-Fi router? Keep us posted.

Bhaas and Jess8, checking in — did you get a chance to try the steps provided by Emerson? If so, how did it go? Let us know if you need further assistance.

I appreciate the help here, Emerson and Archie.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie