Nest doorbell (battery)

[JESANDSAR]

I changed my wifi, deleted all on my home app and reinstalled.  Everything is working except the doorbell.  I have done a factory reset (twice), Bluetooth is on, I am trying to add it to the same account as everything else.

set up a device

new device

pick the only home…looking for device…cant find any, I have to choose, doorbell, scan QR code, continue

I plug in my doorbell, it chimes, pulses blue…next Preparing your device………….……trying to connect to an assisting nest device….can’t

[MplsCustomer]

@JESANDSAR 

Ah, the notorious "assisting device" error that's been going on for over a year. In the interest of saving us time, Google Nest's install process--instead of letting us enter our Wi-Fi network name (SSID) and password--tries to retrieve it  automatically from an already-installed Google Nest device. It may be using Bluetooth for this; I don't know (there's no documentation).   The "assisting device" could be a thermostat, or a camera, or a Nest Hub. The problem is that the process often fails, frequently when the "assisting device" is a thermostat.

Some customers have tried to turn off all of their other Google Nest devices, hoping that the install process will then give them the option to enter their Wi-Fi credentials manually. Others have tried to temporarily move their installing device and the "assisting device" (if they can figure out which one it is) closer together. Still others have tried creating a temporary second Google Nest "home/structure", added their Google Nest device to that "home" (again, hoping that the install process will then give them the option to enter their Wi-Fi credentials manually), then removing their Google Nest device from that "home" and addeing it to their regular "home", and then deleting that empty, temporary home. Customers have had varying degrees of success with these workarounds.

I'm just another Google Nest customer who is lucky NOT to have encountered the "assisting device" error on installs in the last year.

[Brad]

Hi there, 

Thanks for all of your help, MplsCustomer.

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[JESANDSAR]

I shut off my nest protect and tried it, then I shut off my thermostat and it didn’t work, I shut off my hub and it didn’t work.  It was working great but I changed my service provider so had to delete it and reinstall.  Now I own a nest brick and it is so frustrating.

[Brad]

@JESANDSAR

Try to set up your new connection with the same name and password as the previous router, and let me know if that changes things for you. That method tends to work for most in this situation. 

Best regards,

Brad

[JESANDSAR]

That did not work.

[Brad]

@JESANDSAR

Sorry, that usually has a very high success rate. Are you sure the password, and name, etc. are all the same as your previous connection that it was connected too before? Is it connected to the same channel? For example; 2.4ghz vs. 5ghz Wi-Fi channels.

Best regards,

Brad

[EmersonB]

Hi everyone,

@JESANDSAR I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

[JESANDSAR]

Yes I am still unable to get my doorbell to connect

[janthadeus]

Hey there,
 

Thanks for following up. You can also give these steps a try:
 

1. Try removing the assisting device (thermostat, doorbell, etc.) first. Then, try pairing your doorbell again.
2. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
3. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
6. Try a different mobile device.

Let us know how it goes.

Thanks for the help here, MplsCustomer, Brad and Emerson.

Best,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[JESANDSAR]

I tried disconnecting my nest, protect and home pod and it still won’t connect.  Is there a way to manually connect it

[JESANDSAR]

Finally got it to work, I took everything I owned off wifi and then connected it.  Seems a little extreme to hook a device to wifi.  

[janthadeus]

Hi JESANDSAR,

Sounds good! We appreciate your efforts here. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT