I have zones set up, I just received a package. Didn’t get notification of person package. I go outside camera doesn’t turn on. I have to ring doorbell then I get notification. I have known,unknown persons set up. Why didn’t I get notification? Also another problem I’m having, since I added my wife, I receive nothing she gets all the notifications. Shouldn’t we both get them??
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.