Nest doorbell battery

[Brody]

I have zones set up, I just received a package. Didn’t get notification of person package. I go outside camera doesn’t turn on. I have to ring doorbell then I get notification. I have known,unknown persons set up. Why didn’t I get notification? Also another problem I’m having, since I added my wife, I receive nothing she gets all the notifications. Shouldn’t we both get them?? 

[Mamawolf1500]

I am having same problem. Camera worked fine for two months. Now the camera goes idle and I am not getting notifications unless doorbell is ring. Tried resetting but still idle. I should have kept my Ring doorbell

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Jhonleanmel]

Hey folks, 

Brad, appreciate your helpful response. 
Mamawolf1500 and Brody, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel