Nest doorbell camera

[Marie22]

Just had doorbell installed four days ago it only worked for the first evening and the next morning it won’t show any live feed for the doorbell camera it keeps saying stream unavailable or check battery and the battery is fully charged

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[ninar123]

i am having this issue and and STILL no fix... im reading everyone elses post on this issue but you guys are not offering any solutions???

[aatienza]

Hey ninar123,

I'm sorry for the trouble. Could you check the battery state of your camera? Here's how:

1. Open the Google Home app.
2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, tap the drop-down arrow. Then, choose the correct account.
   Note: If your account isn’t on the list, you can select Add another account.
3. Select the camera from the list of devices.
4. Tap Settings.
5. Under Device features, tap Battery.

Thanks,

Archie

[aatienza]

Hey ninar123,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[ninar123]

still having issues!!!!!

[ninar123]

so many other users are having this same problem. why hasn’t this been escalated yet? and why is there no solution???

[janthadeus]

Hi folks,

Thanks for your help here, Brad and Archie.
 

We’re sorry to hear that. I know where you’re coming from. No worries, we’ll sort this out. How far is your Nest Doorbell (battery) from the router? What’s the status light of your doorbell battery? Do you have an Android or iPhone? Do other devices experience slow internet speeds? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey folks,

How's it going? Still need our help?

Regards,

JT

[janthadeus]

Hey folks,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT