Nest doorbell camera

[Yaybabay1]

I can’t see any video history. I was able to see it with my trial. I paid for the service and I’m not seeing anything

[MplsCustomer]

@Yaybabay1 

Your subscription needs to be on the same Google Account as your cameras, and for the same Google Nest "home/structure" as your cameras.

You can check your subscription on the link below. If you click on your subscription, it should show you the name of your Google Nest "home/structure".

https://store.google.com/subscriptions

If you still need help, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hey folks,,

@Yaybabay1, thanks for reaching out here in the Community. What was shared by MplsCustomer is right on the spot. Try checking your Nest Aware subscription and make sure you applied it to your same email address. Let us know how it goes.

I appreciate the response, MplsCustomer.

Regards,

Emerson