Nest doorbell condensation

[jmac80]

Hello all

this last while our nest door bell looks like it is pealing and now it has condensation so we can't really see out the camera now, it also does not alert us anymore of people coming to the door, I guess because it can't see now.

is there a fix? Thanks.  James. 

[MplsCustomer]

@jmac80 

You could try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see whether they'll consider replacing your Nest Hello. They won't replace our Nest Hello that's peeling because it's two years old now and past warranty, and both of our Nest Hellos have failing internal batteries and are not deemed replaceable for the same reason. (At least we have workarounds; we bought a silicone skin for the peeling doorbell, and we turned off "Indoor chime" on both so they don't go offline due to the failing batteries when the doorbell is pressed, and are relying on "Visitor announcements" on our Nest Hubs instead.)  Maybe since yours is virtually dead, they'll consider replacing it.

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help here, MplsCustomer.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie