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Nest doorbell does not playback record videos

novapants
Community Member

Hello,

 

My Google Nest doorbell does not play back any recorded videos. I will get a push notification that says person, or motion, and then when I go to the app to watch the recorded clip nothing plays. It is just a still image. The recorded clip shows the time and for video length, but it does not play.

 

How do I get the video to play to show me exactly what the person was doing in front of my door besides just a still picture of them?

 

Thank you

1 REPLY 1

allibabu
Community Member

I have this same issue and have for quite some time. It completely defeats the purpose of having a camera in the first place. If it detects somebody live…. I click on it and get the black screen with endless spinning and then when they leave, it starts working correctly. Completely the opposite of what you want. It works fine until it sees something or somebody.