Nest doorbell doesn’t detect cats unless viewing in app

[jcbjcb]

I have two battery doorbell cams. They pick up dogs, people, cars, my Christmas lights changing colour (as motion) but don’t pick up cats. I have a feral cat I’m trying to feed for trap, neuter, release and the only time the camera will notify me of the cat is when I have the app open and I’m watching. Otherwise nothing for cats (which defeats the purpose and viewing all the time kills the battery). 
All my settings / sensitivity / lighting / wifi strength etc. are fine. 
I see historical threads about the cameras not picking up cats and wondering when you’ll fix this? 

[Rusell]

Hi Jcbjcb,

Thank you for posting in the community. I understand that you aren't receiving notifications, only when you open the app. 

Therefore i'd like to ask a few questions about your concern as:

• What kind of Nest camera and generation do you have?
• Did you receive notifications before?
• When did the inconvenience start? 
• Did you get any power outage? 
• Did the customer try to use a different mobile device?

In the meantime, we recommend to you follow these steps below:

• Turn off and on animal notifications 
  • Tap the camera with the Activity Zone you want to use.
  • Tap Settings and then Events and then Seen events.
  • Turn on "Animals."
• Delete the app and then reinstall app 
• Check the app permissions
• We recommend reviewing this article: Animal detection - Google Nest Help

Keep me posted.

Best regards,

Rusell. 

[jcbjcb]

Hi - I’m not sure where to find specs? It’s the newer model tho via Google. I’ve never had any luck with notifications when it comes to cats, regardless of the setting / sensitivity and zones. It doesn’t matter which device is being used. There’s been no power outages. 
I have already tried turning off and on against the notifications. Adjusting sensitivity etc.  

I am not uninstalling the app as there are a number of devices linked to it. 

This is not an issue at my end but with the machine learning end at Google’s end — being unable to recognize cats unless I’m actually viewing the camera live (which defeats the purpose). 

I read all the help / FAQ articles before posting here. I know I’m not the only one that has run into this issue. 😕

[Rusell]

Hi Jcbjcb, 

Thank you for your response. I'm sorry to hear that you're still getting the inconvenience. I'm here to help you!

To help me find the best solution, I'll need to ask you a few questions.

• Can the doorbell record and view the live feed? 
• Is the Airplane or Do Not Disturb mode turned off or on?
  
• are all the permissions on?
• What app are you using? 

To find out which generation belongs to your Doorbell, please refer to this article: Nest camera or doorbell settings

Here are other steps that you can follow below:

• Sign out and then sign back in 
• Delete the app and then reinstall app 
  • Note: Once you have completed these steps, simply log back into the app. The devices should be linked to your account, but check the account where the devices are located.
• Create a new activity zone
  • This article might be helpful: Set up and use Activity Zones - Google Nest Help
• Test on another mobile device
• Restart your Nest doorbell 
  • Take a look at this article: Restart or factory reset Nest camera or doorbell - Google Nest Help

Keep me posted.

Best regards,

Rusell.