06-26-2022 09:55 AM
It is a wired nest doorbell. It is offline and has a green light. It will not restart or reset The green light goes away after 10 secs and comes right back on. Reset does the same thing.
06-30-2022 07:21 PM
Hey Shanegunter147,
Thanks for posting here in the Google Nest Community.
I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your Wi-Fi network? Also, what error message are you getting on the Google Home app? Check out this link for additional help.
Thanks,
Archie
07-01-2022 06:14 AM
No changes to the WIFI and there is a Nest Yale Deadbolt right next to it that is online and working. Error is "Can't reach this camera".
07-01-2022 08:25 AM
Hey there,
If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Best regards,
Brad
07-04-2022 07:51 PM
Hey Shanegunter147,
Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-05-2022 02:30 AM
Yes. No change. Just gave up here since just repeating the troubleshooting guide.
07-05-2022 09:23 AM
07-06-2022 09:25 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.
Best regards,
Brad