Nest doorbell is not holding anymore

[Fidji]

The nest doorbell doesn't hold on the mount anymore. If anyone touches it, it keeps on falling and the lens has been scratched a couple of time already. Is there a way to replace it? 

Thank you

[EdmondB]

Hello Fidji,

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[EdmondB]

Hi there,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Regards,
Edmond

[EdmondB]

Hey there, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Best,
Edmond