11-09-2023 01:36 PM
I have two Nest outdoor cameras. I recently moved, but I left my magnetic bases behind, and one was just lost. How can I get replacement bases? I see no place to purchase these. There appear to be no third-party options either, as these cameras have NO mounting screw. So you have to use the magnet.
Please help.
11-09-2023 02:50 PM
Unfortunately, Google Nest does not sell any spare parts, unlike some of its competitors. If your cameras ares less than a year old, you could try contacting Support, using the link and instructions in the post below, to see if they'll replace it.
Or you could check the link on the post below, posted by another customer for a company that sells magnets that some customers have used as a replacement:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691
11-10-2023 02:45 PM
Hello erngetsgood,
We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Thanks for the help, @MplsCustomer.
Best,
Edmond
11-10-2023 03:05 PM
I completed the form. Thank you.
11-10-2023 04:21 PM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Best,
Edmond