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Replacement Parts for Nest Doorbell Wired Gen 2

Mbshine22
Community Member

Hi, my nest doorbell will not stay securely mounted to the wall bracket. The issue might be that the tiny screw that is supposed to secure the doorbell to the mounting bracket seems stripped or defective. Where can I find replacement parts for the bracket?

Thanks!

4 REPLIES 4

Lance_L
Community Specialist
Community Specialist

Hey Mbshine22,

 

Thanks for reaching out to the Community.

 

I’d be happy to look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

 

Best,

Lance

Lance_L
Community Specialist
Community Specialist

Hi Mbshine22,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

 

Regards,

Lance

Mbshine22
Community Member

Hi, I’m just following up on this. Are you able to help? Thanks

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

Thanks for the follow-up, and I'm sorry for the delay. I've notified our team and will loop back in with you once we have an update. I'll keep this thread open until you are assisted via email. 

 

Kind regards,

Zoe