Nest doorbell preview not working.

[Stew3448]

I have never been able to get this feature to work even though it's turned on in my at a glance settings. I have a pixel 6 so thought it should work seamlessly! Any suggestions? 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Stew3448]

Hi Brad, 

Thanks for the suggestion but it made no difference. Still no video preview. Anything else I can try? 

[Brad]

@Stew3448 

It may be exclusive to your phone model. What other troubleshooting steps have you taken thus far?

Best regards,

Brad

[Stew3448]

I've just turned the option on in my at a glance settings. What else is there to do? 

[Brad]

@Stew3448 

You can reach out to support to get more help with this as we do not troubleshoot Pixel devices in the forums. Thank you for your patience.

Best regards,

Brad

[EmersonB]

Hi everybody,

@Stew3448, It's us again. How's it going with your Nest Doorbell? Have you reached our support team? In case you have an update, you know where to find us.

I appreciate the help, Brad.

Regards,
Emerson

[Stew3448]

Hi, no I still can't get it to work. I've admitted defeat now unfortunately. I should have bought a ring doorbell. 🙄

[EmersonB]

Hello Stew3448,

Thanks for getting back to us. If you're looking for assistance to the settings of your Pixel phone, you may hit this link to reach our support team. Let us know if you have other questions or concerns.

Regards,
Emerson

[EmersonB]

Hello Stew3448,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
  
Best,
Emerson

[EmersonB]

Hello Stew3448,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[Stew3448]

Thanks, I still have no answers though. The feature doesn't work but I'm open to suggestions. 

[EmersonB]

Hi Stew3448,

Were you able to reach our support team with the link I've shared above? To further isolate the issue, could you try viewing your Nest Doorbell through the https://goo.gle/2qjvVSU or https://goo.gle/2UZL8VI. Also, you may try resetting your Nest Doorbell to the factory default and add it back. Let us know how it goes.

Best,
Emerson

[EmersonB]

Hey Stew3448,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link I've shared? We'd be glad to hear from you.

Regards,
Emerson

[Stew3448]

Thanks for that but the issue isn't with viewing the door bell, it's the video preview when someone rings the doorbell that doesn't work. I get a notification but no video preview of who's there. I've done all the factory resets and still nothing.  

[janthadeus]

Hello there,
 

I’m sorry for the delay. Could you update the software version of your Google Home app? That should fix the issue. Otherwise, let us know if there’s anything else.

I appreciate the help here, Brad and Emerson.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, JT.
 
Best,
Emerson