Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
@Stew3448, It's us again. How's it going with your Nest Doorbell? Have you reached our support team? In case you have an update, you know where to find us.
I appreciate the help, Brad.
Thanks for getting back to us. If you're looking for assistance to the settings of your Pixel phone, you may hit this link to reach our support team. Let us know if you have other questions or concerns.
Were you able to reach our support team with the link I've shared above? To further isolate the issue, could you try viewing your Nest Doorbell through the https://goo.gle/2qjvVSU or https://goo.gle/2UZL8VI. Also, you may try resetting your Nest Doorbell to the factory default and add it back. Let us know how it goes.