Nest doorbell refuses to stay mounted

[vandrel]

I bought a Nest Doorbell in Sept 2022.  It is the battery type and worked fine for around a year.  During that time, I had to remove it and recharge it several times -- all just like it should work.

However, around a month ago, it stopped mounting correctly.  The little button at the top that is supposed to "click securely" won't pop out.  The doorbell therefore spontaneously dismounts every few days and pops off.  I have tried inserting/removing the mounting key to see if it will get the button working, and I have tried a few ways to loosen the button, but it simply no longer works.

I happened to have a guy from OnTech (which was sent by Handy, which was sent by Google) here and he couldn't get it to mount either.

So now I just spend around 40 minute with chat support as they insisted on troubleshooting my wifi, bluetooth, firmware, Google Home app, etc. before telling me that I'm now out of Warranty and will probably need to buy a new one.

Folks, this is really bad.

[MplsCustomer]

@vandrel 

For a doorbell that has to be removed repeatedly for charging, it certainly seems like poor design.

I've seen a couple of posts in this forum from customers who have tried a tiny bit of WD-40 to get the little button to work.

We're sticking with our aging Google Nest Hello Doorbells.

[vandrel]

thanks for that idea.  i ended up trying WD40 and trying regular old penetrating oil and neither really helped get that little button to pop out.

For the time being I just crammed it on there and just put it back on every so often.  Which is fine until the wires break or somebody just grabs it.

[Jenelyn_O]

Hi there vandrel,

Thanks for keeping us in the loop. I noticed that our support team sent you a message via email — please continue the conversation there. You can get back to us anytime if you have questions in mind. 

Cheers,

Jenelyn

[EdmondB]

Hello vandrel, 

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there, 

We haven't received your form — were you able to fill it out?

Regards,
Edmond

[EdmondB]

Hello there,

Thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.

Best,
Edmond