Outdoor Camera stopped showing me 3h+ history.

[vyshnevskyi]

For some time after purchasing the Nest Outdoor camera, it recorded a significant part of the day and even weeks, depending on how frequently it was activated for recording. I thought it would always be like that, with only the videos that were recorded included in the free 3-hour recording time. After a certain period, I noticed that all recordings longer than 3 hours disappear from the history. Why is that? How can this issue be resolved? Thank you.

[MplsCustomer]

@vyshnevskyi 

It sounds like you probably signed up for a 30-day Nest Aware trial subscription, and it has now expired, so now you are getting only the free video event history for the most recent 3 hours. If you want more history, you'll need to enroll in a Nest Aware or Nest Aware Plus subscription.

See these Help topics:

https://support.google.com/googlenest/answer/9248198

https://support.google.com/googlenest/answer/9233159

https://support.google.com/googlenest/answer/9681538

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Were you able to visit the links that have been provided? Please let us know how it goes.

I appreciate the inputs, @MplsCustomer.

Best,

Jenelyn