Nest doorbell repair lens

[Hellothere7]

Hello:

Do you have a repair service?  My nest doorbell came out of it's cradle and fell to the ground. The lens is shattered.  Thank you

[MplsCustomer]

@Hellothere7 

Google Nest does not have a repair service, nor does it sell spare parts. However, there are numerous reports in this forum from customers whose newer doorbells have fallen out of their cradle.

You can try contacting Support, starting with the link below, to see if you can get your doorbell replaced:

https://support.google.com/googlenest/gethelp

[Hellothere7]

Thank you!

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help, MplsCustomer!

Thanks,

JT

[Hellothere7]

Yes I got the help I needed! Thank you

[Hellothere7]

All taken care of - yes!

[janthadeus]

Hey there,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson!

Best,

JT

[Elia]

Wondering if there was a resolution to the broken. Lens issue.   Can you let us know please.  

[Hellothere7]

Yes they offered to replace my unit. 

[EmersonB]

Hello everyone,

@Elia, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to reach our support team? In case you have an update, you know where to find us.

I appreciate the help, JT.

Best,
Emerson