I cannot talk to anyone on google nest support. I need a human

[Adri92]

I added a nest aware account with a wrong email and I cannot talk to a human in the technical support department to find help fixing the problem.

It is so frustrating,

Any help?

[MplsCustomer]

@Adri92 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below. They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi everyone,

@Adri92, thanks for posting here in the Community. I understand your concern about what happened to your Nest Aware subscription. Once you apply it to your account it can't be transferred and your option here is to link your Nest devices with that account so that they'll be under your subscription. If you wish to speak with our support team, just hit this link and select the Nest Aware for the product. Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello Adri92,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? Were you able to perform the steps I’m suggesting? Also, were you able to reach our support team? In case you have an update, we'd be glad to hear from you.
   
Best,
Emerson

[Adri92]

Hello  Ebedia,

By mistake, I put a different email address. What I did, now, is I canceled the subscription on the new account and I came back to the old account and click the trial button. 

I lost the money of one month on the new subscription even though I canceled it two days after.. I'm waiting for Goggle to return my money from the new canceled subscription. 

What a pain,

Thanks for the help though,

Adriana 

[janthadeus]

Hey there,

I’m sorry to hear about your experience with your Nest Aware Subscription. Let us know if anything comes up.
 

I appreciate the help here, MplsCustomer and Emerson.
 

Thanks,

JT

[EmersonB]

Hello everyone,

@Adri92, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, JT.

Regards,
Emerson

[Adri92]

I cancelled it a day after when I saw the different email address.

Would it be possible to have the whole refund, since I didn't use the service?

Adriana 

[janthadeus]

Hey Adri92,

Got it — what type of subscription did you have (1st gen Nest Aware, Nest Aware Basic or Nest Aware Plus)?
 

Thanks,

JT

[janthadeus]

Hey there,
 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT