Nest doorbell video is only black n White

[Jlin]

My nest doorbell after my neighbor brushed up  against it went from colored video to black and white. Now there are also red led lights surrounding the camera. What is the issue with this and how can I correct it. 

TIA

[MplsCustomer]

@Jlin 

Does your doorbell appear to be damaged? The red lights are probably the infra-red (IR) lights used for night vision; perhaps night vision is on all time time due to physical damage to the doorbell.

Can you go to your 2nd gen Google Nest Doorbell in the Google Home app, go to Settings | Video and make sure "Night vision" is set to "Auto"?

[Jlin]

This was strange. There was no apparent damage. I didn't change any Settings but the next morning the video was in color again. The moment it went to black n White as my neighbor made contact there was a zapping noise, like a bug getting zapped, that was recorded. Seems like it's working normal again. 🤷. Thanks for the advice. 

[EmersonB]

Hello everyone,

@Jlin, thanks for posting here in the Community. Were you able to check your night vision settings? If your Nest Camera doesn’t automatically switch to or from Night Vision when the light conditions change, you may check if your night vision is set to off. Check that the outdoor lights don’t shine into your camera lens. In some cases, bright lights can delay or prevent your Nest Camera from switching to Night Vision. Reset Night Vision settings or restart the camera.
 

In case you set up your Nest Camera in the Google Home app:

1. On the home screen, select your Nest Camera they want to change settings for.
2. Tap Settings> Night Vision. 
3. Toggle the off, then turn it back on.

In case you set up using the Nest app: 

1. Unplug your Nest Camera from the power source.
2. Wait 10 seconds, then plug it back in. This step restarts your Nest Camera and resets the Wi-Fi connection.

I appreciate the help, SunshineK and MplsCustomer.

Best,

Emerson

[EmersonB]

Hello everyone,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

[EmersonB]

Hey everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[SunshineK]

Hello, do you have night vision turned on full-time? This could be the source of the issue as it's an option. May want to double check that it's on auto.