Nest doorbell wired, no light, not responding, offline online

[sdaylee]

I had this doorbell for about 3 years. It has been working fine until today. It gave me an offline message via the nest app. The chime isn't working. No lights (the normal, round blue light). Not responding. However, the doorbell is hot when touched. I disconnected the doorbell from the wires and it chimes whenever the wires are rotated a certain way. However, no blue lights. Please help troubleshoot.

[MplsCustomer]

@sdaylee 

You could try restarting your Google Nest Hello Doorbell by disconnecting it from power for at least 10 seconds, either by disconnecting the doorbell from the doorbell wires or by turning off the circuit that the doorbell is on.  Then reconnect it or turn the circuit back on and hope the restart solves the problem,

If that doesn't work, you could do a factory reset of the doorbell.

Instructions for both are on this Google Nest Help page, under "Nest Doorbell (wired)", along with an explanation of what happens with a factory reset.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=

By the way, if your transformer is still working, if you disconnect your doorbell and touch the 2 wires together, your chime should ring.  The power in your doorbell wires is low voltage, but you should still be careful, and consider turning off the circuit while you disconnect the doorbell.

[EmptyNester]

Hello,  I'm an end user like you.  To be honest it sounds like it has malfunctioned.   Mike stopped working about 3-4 years in and I ran into the exact same thing you are running into.   Your path of least-aggravation might be to just buy a used Nest HELLO doorbell from someone on eBay,   I have done that a few times and it has gone well for me.   For now I would avoid the NEW nest doorbell (Battery) as it has a number of significant issues even if you run it in 'wired' mode (sorry google).  The biggest issue for me being you can not view the new doorbell from a computer browser AND if you have the Nest Aware Plus subscription it will not record 24/7.

[aatienza]

Hey sdaylee,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer and EmptyNester.

Thanks,

Archie

[aatienza]

Hey sdaylee,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey sdaylee,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie