Nest Cameras wont connect to new Router

[SJVentura]

We just got a nest system installed.  unfortunately we had to change our router and OMG the system just went dark.  We cant see any of our cameras and no matter how many times we have reset the cameras, router etc.  The cameras fail to connect.  I have tried everything I could find on the google site for nest.    Please advise, i just got the system installed 3 days ago and im already regretting it.  

[cmg311]

Same exact thing here. Been working on it since yesterday. 

[MplsCustomer]

@SJVentura 

Updating Wi-Fi settings for Google Nest cameras and doorbells can be problematic.

Because of that, Google Nest says: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same."

If you can't do that, the rest of Google Nest's recommendations can be found here:
https://support.google.com/googlenest/answer/9223711?hl=en#zippy=

[SJVentura]

I went ahead and renamed my new router like the old one, with the same password.  I honestly had high expectations from google for ease of use equipment and software.  

[MplsCustomer]

@SJVentura 

Did that work for you?

I agree with you about expectations.

On most older Google Nest cameras and doorbells, you could go into the Google Nest app and update your camera's Wi-Fi settings.

For the new cameras, Google Nest says: "In the Home app, Wi-Fi information for cameras and doorbells can’t be updated, so you’ll need to factory reset your device and set it up again in the app. In most cases, you’ll remove your device from the app and add it back."

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=

[aatienza]

Hey folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie