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Google cameras show static pictures instead of video using MS Surface 8. And yes, I have a subscript

Dan-O
Community Member

Whenever I open the home.next.com website to view video from my cameras, if I am using my MS Surface 8, it only shows snapshot pictures. It refuses to show as video. Yes, I have a subscription to Nest. And it show normally on any other device. It's only the MS Surface that has this issue.

I am using it with the latest version of Chrome. Oddly, it works with Edge, but not Chrome.

Anyone else seeing this?

5 REPLIES 5

janthadeus
Community Specialist
Community Specialist

Hi Dan-O,

 

Thanks for visiting the Community. Got it, thanks for sharing that with us. Let's get this sorted — a few questions: is your Chrome browser updated? Do you use a windows or mac computer? Also, what types of cameras do you have?

 

Looking forward to your response.

 

Thanks,

JT

Dan-O
Community Member

Chrome is up to date and running on Windows 11.

janthadeus
Community Specialist
Community Specialist

Hi Dan-O,

 

Got it, thanks for sharing that. Let's sort this out — are you able to post a photo of what's happening so we can take a closer look?

 

Looking forward to your response.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hey Dan-O,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Dan-O,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie