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Nest hello doorbell with Alexa echo 5

sjm1027
Community Member

I have a new nest Hello and everything works fine, I can see video, I get messages and I have a blue ring around the button. My issue is like many others my mechanical chime doesn’t work. 
I have 11.2v from the transformer, I read that it should work from 10v to16v (I am not sure)

I checked the wiring, neat also checked the wiring and settings, even the nest rep. Said it should work if I have a blue ring around the button. My problem is I will have a hard time changing the transformer because it’s behind the wall in my basement done by previous owner. I also have a few Alexa show 5’s around the house. I can see video from all my nest cameras as well as blink but is there a way to hear when the doorbell is pressed through the show 5’s?

If I picked up a Google device would it ring like a chime when the doorbell is pressed?

i have a wired chime and iOS 

thanks

14 REPLIES 14

MplsCustomer
Bronze
Bronze

@sjm1027 

Some customers, including us, got our indoor mechanical chime to work with the Nest Hello doorbell by turning electrical chime on and then off again under the "Chime duration" setting.

If you turn on "Visitor announcements" on your Nest Hello, it will play a chime sound and say "Someone's at the Front Door" on all your Nest Hubs, Nest Minis, and other Nest speakers. (https://support.google.com/googlenest/answer/7672451?hl=en)

I don't know whether "Visitor announcements" will work with an Alexa Show 5.

sjm1027
Community Member

Thanks, I have done all the workarounds and potential fixes but still having issues. 

@sjm1027 

Maybe this Google Nest Help page will help in getting visitor announcements on your Alexa Show 5s:

https://support.google.com/googlenest/answer/9325080?hl=en#zippy=%2Calexa-doorbell-and-camera-announ...

sjm1027
Community Member

Thanks for that information, but my problem may be the app. 

When I go to the google app, touch and hold the doorbell icon, then press settings, I do not see visitor announcements. I do see visitor announcements on my nest app, and it is on. 

It also says it's only supported to the nest doorbell (Battery) I have the wired Hello Doorbell.

 

 

 

 

 

 

Turn on doorbell press announcements

  1. Open the Google Home app sjm1027_0-1660917012660.jpeg

     

     sjm1027_1-1660917012606.png

     

     touch and hold your doorbell's tile.
  2. Tap Settings sjm1027_2-1660917012656.png

     

     sjm1027_3-1660917012606.png

     

     Doorbell.
  3. Turn on visitor announcements.
  4. You can now turn doorbell press announcements on or off in the Alexa app.

@sjm1027 

I should have read the Google Nest Help page more carefully with an eye towards the fact you have a Google Nest Hello Doorbell. In re-reading the section on "Alexa doorbell and camera announcements" I do see it says "Alexa doorbell announcements are only supported on Nest Doorbell (battery)." Sorry.

Regarding your indoor chime not ringing, the only other thing I can suggest is to double-check the wiring for your Chime Connector, but you've probably done this:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

I do know that "Visitor announcements" work on all Nest Hubs and Nest Minis; it works for us. (The internal batteries on our Nest Hellos started failing in less than 2 years, which causes the doorbell's camera to go offline when the doorbell is pressed, unless we turn off the internal chime. Lots of customers have this issue and Google Nest won't replace them: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...).

Hi folks,

 

Thanks for your help here, MplsCustomer. I hope you've got the answer you're looking for. Have a look at this guide: Control Nest products with Amazon Alexa.

 

Let me know how it goes.

 

Thanks,

JT

 

sjm1027
Community Member

Thanks

 

janthadeus
Community Specialist
Community Specialist

Hi sjm1027,

 

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
 

Regards,

JT

The issue is still not resolved, I have tried all suggestions. 

janthadeus
Community Specialist
Community Specialist

Hi sjm1027,

 

I'm sorry to hear that but thanks for trying. Visit Amazon's website for help with your Alexa, including its connection to Nest products. For example, you may need to toggle permissions for the Nest skill, or you may need to disable the skill and then re-enable it. Amazon's website has step by step instructions and additional troubleshooting suggestions: https://goo.gle/3Q4e9Jw: Alexa Devices Help.

 

You might want to talk to their support team as well for further assistance over the phone.

 

Best regards,

JT

aatienza
Community Specialist
Community Specialist

Hey sjm1027,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

sjm1027
Community Member

You can lock it

 

aatienza
Community Specialist
Community Specialist

Hey sjm1027,

 

I understand. Feel free to submit another post, and provide as many details as possible so that others can lend a hand as I'll be locking the thread after 24 hours.

 

Thanks,

Archie