Not receiving nest doorbell notifications on my Android phone

[AntonyWalter]

Hi, i have recently bought google nest and finished with the installation. I am unable to receive the notifications to my One plus 6T android mobile.

Could you please advise ?

Regards,

Antony.

[shahin1]

I am learning that the "doorbell" doesn't ring on the phone anymore! It used to when it was Nest, Google bought them out and "improved" their system by removing a rather important functionality everyone was using this for, a DOORBELL! It's called a doorbell google, what do you guys think? should it be ringing somewhere maybe?

[AntonyWalter]

This is wierd.. i bought this so that i have the flexibility of getting notifications to my mobile. Isnt there any solution for this ?

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[shahin1]

Hi Brad,

I have looked into the available data on the net and I don't believe restarting the Nest will do anything really (well, other than waste my time).  The doorbell function of the first generation "doorbell" has become non-functional apparently since google took over Nest, fantastic job I must say.  The issue has now become that on most of these devices when one presses the doorbell, not only nothing happens on the phone (it used to notify you, a rather useful function of a doorbell I believe), the video function also goes into seizure and communicates its intense displeasure with whoever had the audacity to press the doorbell part of the doorbell! All and all, it is a good video camera, as long as you leave it alone; except I have six other ones around my house, and didn't really need the seventh one.

Sincerely,

Shahin

[AntonyWalter]

Hi Brad/aatienza,

Tried to restart my google doorbell and my mobile - still no notifications from my google doorbell.

I have been giving excuses to my guests who are coming home who would press the doorbell and wait for sometime and then call to my mobile number to inform they are waiting outside. Quite embarrassing. 

Can this be fixed???

Regards,

Antony.

[aatienza]

Hey folks,

@shahin1 I’m sorry you’re having trouble with this. No worries, we'll check this out. What's the make and model of your phone? When did it start happening? Also, are you using the Nest app or Google Home app?

@AntonyWalter We understand how important this is for you. Let's get this sorted out. Are you signed into the app? Is the Airplane or Do Not Disturb mode turned off or on? Have you try to use a different mobile device?

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[AntonyWalter]

Hi Aatienza,

The notifications are coming through to my wifes mobile from the google nest doorbell. She is using iphone 11.

However still no notifications are coming to my mobile.. i am using one plus 6 T Android mobile.

Regards,

Antony

[aatienza]

Hey folks,

Gotcha. Try the steps below and let me know how it goes.

1. Turn off all notification settings in the Home app or Nest app and double check if the Web app has the same settings.

Note: If you're using the Nest app, you should also double check that the Nest web app has the same notification settings as the mobile app.

      2. Sign out of the Nest account on all devices it's signed into, including computers.

• iOS
  1. Delete the app.
  2. Restart the phone.
  3. Reinstall app.
• Android
  1. Clear the app's cache.
  2. Restart the phone.
  3. Reinstall app.

         3. Sign in and turn all notification settings back on. If needed, double check if the Nest web app has the same settings.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[AntonyWalter]

Hi Aatienza,

Have tried your suggestions. But still no luck.

Regards,

Antony

[aatienza]

Hey AntonyWalter,

I'm sorry for the delay. Try the steps below and let us know how it goes.

1. Go to the device’s Settings.
2. Select Apps and notifications.
3. Select all apps.
4. Locate the Home app.
5. Select Notifications.
6. Ensure that the toggle is on

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[shahin1]

Hi,

My phone is an iPhone 12 and was working just fine (all other phones have also, I have had iPhones since version 3) until shortly after the google takeover of Nest.  The issue is not the phone, if it was, it would not be happening on all the phones in the household (three different ones).  The issue is the doorbell.  If you ring the bell and the video goes away, that's a phone problem? Also, I am using both the Nest app and google home, neither does anything.

Shahin