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Nest doorbell (wired) not ringing mechanical chime while online.

Jgrant101
Community Member

Weird situation, it happens my router is on the same circuit as the doorbell.  After installing the nest doorbell, the chime would not ring.  It would try to actuate the solenoid but not strike the chime.  I swapped out the transformer from 16v 10VA to 16v 30VA.  After putting everything back together and turning the power on I tested it out and the chime worked perfectly.  Once the wifi came on and it connected, it was back to acting like it didn't have enough power.  Nest settings appear to be correct to chime inside.  The only thing I can think of is it needs 24 volts instead of 16.  Any suggestions?

9 REPLIES 9

Jrpoley
Community Member

Doesn’t help

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best regards,

Brad

Jgrant101
Community Member

Yes I do, however, I'm out of town until the 29th.  Any suggestions would be helpful.

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. What type of mechanical chime are you using? We can check these steps so we can narrow this down:
 

  1. Ensure that we are using the chime connector.
  2. Verify that we don’t have any loose wiring or exposed wires.
  3. Verify all wiring connections are completed correctly, secure, and free from corrosion or paint.
  4. If you are using a mechanical chime ensure Chime Duration is set to Off from your Nest app doorbell settings.
  5. Make sure that the transformer meets the voltage requirement ( between 16 and 24V or 12-24V for Europe). You can use a voltmeter to test.
  6. Check the voltage we get with and without the chime connector.

Let us know how it goes. 

Regards,
Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Appreciate the help, Steve. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

I've seen the responses, in an earlier reply I posted that I would be away from home until the 28th.

aatienza
Community Specialist
Community Specialist

Hey Jgrant101,

 

Gotcha — keep us posted.

 

Thanks,

Archie

Thanks for patience, I've checked the wiring. All new wires and no paint on them. Chime duration is off. I'm getting 18.5 volts at the doorbell with the chime connector.  Regardless if the chime connector is on or off, the chime won't work once it boots up.  When you initially turn the power on, the chime works perfectly. 

Also, I have the nutone mechanical chime doorbell.