12-16-2022 12:46 PM
My doorbell with battery showed off or offline at the beginning. Then I removed it after that I tried to install it as a new one but still not working at all, sometimes showed offline some times showed off. Then I tried to connect it as a new doorbell after restart it and factory reset it, the restting is success but when I enter the app, it always showed off and mentioned that this doorbell has removed. Please tell me what should I do not, I already tried many times.
12-17-2022 07:58 AM
It's my understanding that once you set up the doorbell in the Home app and then install it on the mounting hardware, you can't remove it from the mount. The app goes into "Theft" mode thinking that someone may have stolen it so it "shuts down." This happened to me and I had to tap on the doorbell icon in the Home app, click on the gear at the top of the screen and tap "remove device" and the set it up again.
12-17-2022 01:43 PM
Thanks for your kind reply. I have removed doorbell from my home app and install it again as a new doorbell and the app showed the doorbell installed it successfully. However, when I open the doorbell in the home app, it showed the doorbell off or offline. I waited for reconnection more than 20 min but still same result which is doorbell off or offline.
12-22-2022 09:57 AM
Thank you for all of your help, @dumbbunny. I appreciate your help with your fellow community members! Please let me know if there is anything I can assist you all with.
12-28-2022 09:24 PM
Checking back in should you still have some questions here. Let us know by replying to this thread.
12-31-2022 09:24 PM
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
12-17-2022 03:48 PM
Did you run the procedures in this article - https://support.google.com/googlenest/answer/9234075?hl=en
Do your other device work in your Home app?