Nest doorbell

[Timbo01]

I just got a nest doorbell. It work fine for a day or two but now it keeps on going off line. I also have a Nest outdoor cam that works fine. I don’t understand why this keeps happening 

[aatienza]

Hey Timbo01,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what's the status light of your doorbell? Are you getting any error message on the Google Home app? Also, how far is the doorbell from the router?

You can check out this link on how to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie