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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 815 Views
  • 0 replies
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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 16677 Views
  • 0 replies
  • 7 kudos

Google nestcam iq

Hi,I’ve had the iqcam installed and working for a couple of years. It’s recently been turning off and won’t restart without bring back inside and running through the full installation process. I’ve brought the camera inside and run through the proces...

Ben1975 by Community Member
  • 691 Views
  • 3 replies
  • 0 kudos

Google Nest Camera Live Video not working

This thread has been merged into a main thread found here: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-live-video-unavailable/m-p/208363#M44821

Brad by Community Specialist
  • 910 Views
  • 0 replies
  • 0 kudos

Nest hub and doorbell

Nest keeps saying doorbell offline when it’s not I’ve rebooted both nest hub and doorbell still no good I’m not happy this equipment isn’t cheap I brought this equipment because of reviews I wish I hadn’t now should have got a ring system instead Ple...

VinnieGuy by Community Member
  • 1825 Views
  • 13 replies
  • 0 kudos

Resolved! Damaged cable - Nest Cam Indoor

The cable on my new Nest Cam Indoor (wired) 2nd gen was chewed by my puppy and the camera now does not power on.The cable appears fixed to the back of the camera such that it cannot be easily unplugged.Is Google able to provide a repair service? Woul...

8deBoLF

Doorbell is offline, green light on

My nest doorbell has been offline since Monday with no activity despite a green light clearly indicating that it is on and connected. Reboot does not work. Disconnect and reconnect does not work. Factory reset fixes the problem for 2 days then it goe...

Bviolert by Community Member
  • 941 Views
  • 3 replies
  • 1 kudos

Google cam won't work when mounted

My new Google nest cam works until placed on the outdoor mount. Once mounted, it won't connect and won't allow live video. Then, I'll take it down, holding it in my hand while standing under the mount on my home, and it works perfectly. Please advise...

Oliver17 by Community Member
  • 1260 Views
  • 4 replies
  • 0 kudos

Doorbell camera offline

Hi… I’m not at all Tech savvy. We have been in our home for 2 1/2 years. With the house we have a Nest hello. On occasion it would go offline but always managed to get it back up. Last week it went off line and I’ve tried rebooting internet but it wo...

Herkm by Community Member
  • 1096 Views
  • 5 replies
  • 1 kudos

Video unavailable

My camera has notified me of an event, but I can’t get the video to play. I keep getting a message that says “video unavailable. Try again later.” It has been close to 24 hours since the event, and still no video feed.

Faded QR code

Hello,I have a nest indoor camera that was disconnected from my home network. When I went to reconnect, I was told to scan the QR code or enter a 6 digit key. Both the QR code and 6 digit key are completely faded. I also do not have the original pack...

bruzzt01 by Community Member
  • 1674 Views
  • 4 replies
  • 0 kudos
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