Nest doorbell

[LSG]

Installed a Nest doorbell (wired), and I also have a Nest thermostat. The doorbell is attempting to connect to the thermostat and share the wifi information. Keep getting NC030 error messages. I have unmounted the doorbell and brought it closer (plugged in w/ usb) without success. Resetting my phone, thermostat, and doorbell has not worked either.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[LSG]

Yes the problem persist. I have charged the doorbell near the thermostat every once and awhile to see if anything changes but I still receive the same error message.

[Brad]

@LSG

I would suggest that you check out this Troubleshooting Article for this error you are getting. Please let me know if you need further assistance.

Best regards,

Brad.

[Shaneh]

Same problem happened with my installation.  Tried this and it worked.

First removed nest thermostat from the app. Then using the app ,connect the doorbell as my first device. After that go back and reconnect the thermostat with no problems.

Hope that help

[LSG]

I will try this, thank you!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.