Nest Cam Indoor Wired won't set up after factory reset

[RRR971]

Hi,

I just have had to factory reset my entire home network relying on Google Nest Wifi and 2 points.

I have been able to reinstall all my google stuff, but the Nest Cam Indoor Wired (2nd Gen). I factory reset the camera, heard the chime, rebooted.

The light is now blinking blue, ready for setup, but Google Home cannot connect to the device. I'm stuck at the point that says "connecting to your device"; then say "move closer to your device".

Been trying to factory reset several times, but still get the same result.

Anyone could help with this?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Texas1234]

I'm having the same issue. Does anyone know how to fix it?

[Brad]

@Texas1234

This is an ongoing issue I am afraid for some users. I do not have a fix for it besides to keep resetting and trying to add it back in. Try to move one of your other nest devices, or wifi points closer to the Doorbell to see if that helps it connect better.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.