I've recently installed a Google doorbell (Battery), which worked fine, no problems with initial setup.
But after a couple days I realised it wasn't casting then ring alert on our Google Minis when someone rung the doorbell, after a bit of playing around I still couldn't figure it out, so I deleted, and created a new home.
Our Google nest hub, & 2 Minis were connected but the doorbell wasn't. And I couldn't get it to connect again.
-I go to the app, select to setup new device
-Select doorbell (battery)
- scan QR code
-plug doorbell into power
-attempt to connect doorbell
- then I get the "try moving closer to your doorbell".
I've since realised the light doesn't change from white to blue. The doorbell is fully charged.
How do I fix this? I've tried hard resetting it multiple times
I'm having the exact same problem. I saw on another thread that you can stick a pin in the little hole by the USB plug and reset. I tried that. Still having the same problem. I have the white light but it never flashes blue so I can connect. I've had this doorbell connected before but accidentally disconnected it. Boy do I regret that now!
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
I am sorry to hear that some of you are still experiencing this issue. I would suggest that you Factory Reset your Nest Hello Doorbell. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.