cancel
Showing results for 
Search instead for 
Did you mean: 

Google doorbell (Battery) won't pulse blue to connect to Home app?

Iykos
Community Member

Hi there,

 

I've recently installed a Google doorbell (Battery), which worked fine, no problems with initial setup. 

But after a couple days I realised it wasn't casting then ring alert on our Google Minis when someone rung the doorbell, after a bit of playing around I still couldn't figure it out, so I deleted, and created a new home.

 

Our Google nest hub, & 2 Minis were connected but the doorbell wasn't. And I couldn't get it to connect again.

-I go to the app, select to setup new device

-Select doorbell (battery)

- scan QR code

-plug doorbell into power

-attempt to connect doorbell

- then I get the "try moving closer to your doorbell".

 

I've since realised the light doesn't change from white to blue. The doorbell is fully charged.

 

How do I fix this? I've tried hard resetting it multiple times 

 

 

 

 

 

 

 

 

 

11 REPLIES 11

Mhall098
Community Member

I’m having the exact same issue. Anyone have a solution other than return it to the store I purchased it from?

Mike6
Community Member

My doorbell blue spinning light works 1 out of 3 rings.  Any ideas

AngieKing
Community Member

I'm having the exact same problem.  I saw on another thread that you can stick a pin in the little hole by the USB plug and reset.  I tried that.  Still having the same problem.  I have the white light but it never flashes blue so I can connect.  I've had this doorbell connected before but accidentally disconnected it.  Boy do I regret that now!

LaunchOctopus
Community Member

Same

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

dJ2121
Community Member

Yes, Im having the same problem and need assistance.

Cjones
Community Member

Same problem. About to try another vendor. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Have you checked to verify that your speakers and displays are in the same Home as your Nest Doorbell?

 

Best regards,

Brad.

Millerjeff86
Community Member

Having same issue since changing Wi-Fi, sitting stuck on a solid white light and keeps failing to connect in setup. I have tried reset button and get nothing 

Also yes nest thermostat and nest Yale lock are connected and working in home app. Just can not get this one to reconnect 

Brad
Community Specialist
Community Specialist

Hey folks.

 

I am sorry to hear that some of you are still experiencing this issue. I would suggest that you Factory Reset your Nest Hello Doorbell. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

  • Your camera will forget your Wi-Fi network name and password.
  • Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
  • Any custom camera settings will revert to default settings.
  • If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
  • If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
  • If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

 

Best regards,

Brad.