11-29-2021 04:51 AM
Hi there,
I've recently installed a Google doorbell (Battery), which worked fine, no problems with initial setup.
But after a couple days I realised it wasn't casting then ring alert on our Google Minis when someone rung the doorbell, after a bit of playing around I still couldn't figure it out, so I deleted, and created a new home.
Our Google nest hub, & 2 Minis were connected but the doorbell wasn't. And I couldn't get it to connect again.
-I go to the app, select to setup new device
-Select doorbell (battery)
- scan QR code
-plug doorbell into power
-attempt to connect doorbell
- then I get the "try moving closer to your doorbell".
I've since realised the light doesn't change from white to blue. The doorbell is fully charged.
How do I fix this? I've tried hard resetting it multiple times
12-02-2021 08:35 AM
I’m having the exact same issue. Anyone have a solution other than return it to the store I purchased it from?
12-09-2021 12:24 PM
My doorbell blue spinning light works 1 out of 3 rings. Any ideas
12-22-2021 10:33 AM
I'm having the exact same problem. I saw on another thread that you can stick a pin in the little hole by the USB plug and reset. I tried that. Still having the same problem. I have the white light but it never flashes blue so I can connect. I've had this doorbell connected before but accidentally disconnected it. Boy do I regret that now!
01-04-2022 04:11 PM
Same
01-05-2022 11:00 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-12-2022 11:51 PM
Yes, Im having the same problem and need assistance.
01-16-2022 05:32 AM
Same problem. About to try another vendor.
01-17-2022 10:49 AM
Hey folks.
Have you checked to verify that your speakers and displays are in the same Home as your Nest Doorbell?
Best regards,
Brad.
02-07-2022 02:27 AM
01-17-2022 01:06 PM
Having same issue since changing Wi-Fi, sitting stuck on a solid white light and keeps failing to connect in setup. I have tried reset button and get nothing
01-17-2022 01:09 PM
Also yes nest thermostat and nest Yale lock are connected and working in home app. Just can not get this one to reconnect
01-18-2022 09:51 AM
Hey folks.
I am sorry to hear that some of you are still experiencing this issue. I would suggest that you Factory Reset your Nest Hello Doorbell. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad.
02-07-2022 02:25 AM
I'm having the same problem
02-07-2022 12:15 PM
02-07-2022 03:07 PM
No how do you do a factory reset
02-09-2022 11:44 AM
Hey folks,
I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad.
02-15-2022 12:32 PM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
02-16-2022 12:38 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.