Nest floodlight cam—6 digit code

[Fish4]

Google/nest has to be the worst “smart” system for changing routers. Have a new router and spent most of the day having to delete and re-add every “smart” item of theirs. The last one is the floodlight cam. Not sure what genius decided not to print QR code on camera like the other outdoor camera.  I see some not finding a six digit code. I can’t find mine. I have all the serial code info. Can customer support give me the code with that?  

[David_K]

No, unfortunately. If you don't have the QR code sticker that was on the device, you need the 6 digit setup code that is physically printed on the bottom of the device, it should be right below the serial number. The easiest way to see them both is to unplug the power cable and you should be able to see it printed right near the power connector. Here's a photo.

If you ever change router or Wi-Fi network again in the future, instead of resetting the camera, another easier option is to change the Wi-Fi network name and password to the same as before. Your camera should then automatically reconnect to the Wi-Fi.

[Fish4]

Thanks. We couldn’t change to same name because new T mobile home wifi gateway would not accept a space character in name, which we previously had. 

Found the set up code. Had to unscrew the power cable and the designers at Google decided to print this under the power cable. Such poor design. At least Nest (pre Google) was smart enough to print QR code on readable portion. If my app shows the connected device ID & serial number, I still don’t know why you need to rescan actual device to change the wifi network. The Google/nest products were the worst at reconnecting to a new network. Not a very “smart” joke solution. Other company’s tech products connected seamlessly compared to my nest cams, protect, guard, and floodlight cam (I still can’t get floodlight came to reconnect eve with device ID and 5 different attempts!). Tech companies whose products were seamless to connect:  Roku, LG, Samsung, August, Apple, and Sonos.  Google really needs to step up. 

[janthadeus]

Hi folks,

We’re glad to hear that you’ve found the 6 digit entry code to set up your camera. Rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. To learn more about updating your camera Wi-Fi settings, take a look at this guide: Change camera and doorbell Wi-Fi settings. 

Let me know if you have other questions and concerns.

I appreciate your help here, MplsCustomer and davidking!
 

Thanks,

JT

[EmersonB]

Hey everyone,

@Fish4, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that JT has shared? In case you have an update, you know where to find us.

Thanks for answering, MplsCustomer, davidking and JT.
 
Best,
Emerson

[EmersonB]

Hello Fish4,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[MplsCustomer]

Just a footnote: the 6-character Setup Code can be alpha and numeric characters.