Recover footage for an investigation

[cmarie225]

I would like to recover my deleted history for a criminal investigation. Everywhere I am reading states it's not recoverable.  If I can't recover it can law enforcement request it and retrieve it for me?  What does it mean stored in the cloud, does that mean even after deleted?  

[MplsCustomer]

@cmarie225 

The link below explains what video history you get for each camera and doorbell for each type of subscription. Video history is stored on Google Nest's servers ("on the cloud") until the history expires, at which time it is deleted.

https://support.google.com/googlenest/answer/9681538

[cmarie225]

I understand what storage I have with my subscription, just wondering if there's still a way to recover after deleting history.

[MplsCustomer]

@cmarie225 

As I indicated above, video history is deleted once it passes the subscription expiration period. The link I provided above says:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you have further questions or concerns.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hey everyone,

@cmarie225, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, MplsCustomer and JT.
 
Best,
Emerson

[EmersonB]

Hello cmarie225,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson