Hello Srinivas86,
Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, is this a newly installed Nest Camera? What are the troubleshooting steps have you done?
Give these steps a try:
- If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
- Perform a Restart or factory reset on your Nest Camera using device-specific steps.
- Ensure your Nest Camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
- Just a reminder, overheating can cause issues with video feed quality. You may try moving your Nest Camera from a warm location to a cooler area to help resolve the issue.
4. Try unplugging your Nest Camera from its power source and reposition it after it’s had sufficient time to cool.
To reset:
1. Locate the reset button on the back of your Nest Camera.
- Tip: The reset button on your Nest Camera is located on the back of the camera head.
2. Press and hold the button:
- At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Camera will restore to its factory settings.
4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.
Looking forward to your response.
Regards,
Emerson
