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Nest floodlight camera - lights not working

Sflres
Community Member

Hi! 
We had the floodlight camera installed yesterday. Right away I was able to connect the camera to the app. But the light I believe said offline (or something similar) and I was not able to turn it on in the app or with motion. At the same time the camera would constantly go to idle and the battery percentage was at 42%. A while later when I checked again it was at 39%. I decided to remove the camera from the app to reconnect it. Of course now I can’t get the app to recognize the device at all. When I push the reset button on the camera nothing happens. No little white indicator light or anything. Is it possible that it was working on back up battery before and that it is not getting power? Would the lights work even if the device was not connected to an app? Thank you!

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there,

 

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Just checking in to see if the steps shared helped. If you have other questions and concerns, feel free to let me know.


Best,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Sflres
Community Member

Hi! 

Thank you so much for your help. It ended up being an error on the electrician's part. The camera/light was not connected to the power. Once the battery ran out it was dead. He came back out and fixed it the next day and now we are good to go! Thank you again. 

aatienza
Community Specialist
Community Specialist

Hey Sflres,

 

That's awesome! Hope that sheds some light on the issue. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Appreciate the help, Steve. 

 

Thanks,

Archie