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Nest floodlight not on the Nest app

Ygoenaga
Community Member

I am having a lot of problems with the Google Home app connecting to the cam and getting video snippets are impossible.  The Nest app is far superior to the Google Home app.  Why not make the Nest app available to support these products?  The whole point is to provide security and be able to record incidents on video to relay and that is not possible with the flood light.  Really dissatisfied having shelled out for the product and the wiring and not be able to use it easily like all the other Nest products in one app that works seamlessly.  Bad move Google.  Get this on the Nest app which is a superior application.  

4 REPLIES 4

straitshooter
Community Member

I installed a nest cam w/floodlight last week and have full functionality with the floodlight and camera through the google home app.  You might try re-setting it up again as something might have been skipped over during the procedure.

 

@straitshooter 

Unlike in the Google Nest app, you cannot manually edit video clips in the Google Home app; you can only download what Google Nest has recognized as an "event". Reinstalling the camera will not give you that capability.

So, as I interpreted the inquiry from Ygoenaga, they were, "having a lot of problems with the Google Home app connecting to the cam and getting video snippets are impossible."  Further, they went on to state that, "The whole point is to provide security and be able to record incidents on video to relay and that is not possible with the flood light."   So, there apparently is a problem connecting to the cam and if so, getting video snippets will be a problem.  Recording incidents to relay will be a problem too.  If a user is trying to or expecting to download or record an actual "live" or "as it happens" video, it won't happen.  It has to be recorded first and then sought after in the "history" function.  If a successful installation of the Home app has been accomplished and the Camera & Floodlight appear in the home screen of the app, it's possible to then obtain clips of historical video and download them to your photo folder on a smartphone.  One might find it necessary to also subscribe to Nest Aware as it provides additional history/events recording than without.  Anyhow, a short version guide to what I'm suggesting is, Open the camera icon associated with the cam in question.  Once a picture appears, there should be a "History" link below the Mic button.  Click history and the next screen may show a recorded activity or event.  While that recording is running, there is an embedded icon on the screen that says "event details", click on it.  The next screen will show a dimmed view at the top of the device and in that view will be a download icon, upper right corner.  Clicking that will process the clip (with other possible commands) to the photo file.  The 3 dots also contain a function to "save clip to device" which essentially does the same thing. 

Hope this explains my point of view and recent experience with a security light/cam a little better.    

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Ygoenaga thanks for reaching out. I understand that you wanted the Nest app to support the new Nest Cameras. We appreciate your interest however, we don't have any news to share about applying this feature to the Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, straitshooter and MplsCustomer.

Regards,
Emerson