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Nest floodlight not showing in app

Anonymous
Not applicable

I have had my device installed and working for some time and all of sudden my nest cam with floodlight is giving me issues. I can no longer see the flood light or control it as needed in the Google Home app. I tried removing device and re-adding and it still did not show up. Please help.

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Yura_
Community Member

Yes. i have same issue and i dont see any resolution posted here. @Brad  if you have a solution it will be very helpful

aatienza
Community Specialist
Community Specialist

Hey Yura_,

 

Sorry to hear you're having issue with your Nest Cam with floodlight. A few questions: did you make any changes to your Wi-Fi network? What's the status light of your device? Also, how far is it from your Wi-Fi router? Keep us posted.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Yura_,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Yura_,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie