05-20-2022 06:56 PM
Hi. Long time NEST user. Use the NEST app for all my cameras (70) and thermostats (15); use for work and home. Consider myself nest literate.
Trying to add 2 floods to my home system. (10 cameras, 3 thermostats) and cannot get them to connect. Confirmed that the wiring is correct. Power is on, I hear the jangle but cannot connect. Help! ( floods are probably 20ft up).
05-21-2022 03:57 AM - edited 05-21-2022 03:58 AM
Do you get a specific error code (such as C221 or C327) in the app when trying to add the cameras, or is there no message it just doesn't connect?
What do you observe when following these troubleshooting steps?
I'm sure you're aware but also just want to check you know that Nest Cam with Floodlight can only be setup with the Google Home app, not the Google Nest app.
05-21-2022 05:13 AM
Hi. Yes. Set up thru Google home (no option on Nest to add floods anyway). Don’t even get to an error. Just refuses to connect.
05-21-2022 05:51 AM - edited 05-21-2022 05:52 AM
How close together are your camera, phone and router/access point?
Do you have other cameras connected at this particular location?
Are the cameras near any sources of interference, such as walls, floors, other Wifi networks, electronics etc?
What brand and model of phone or tablet are you using? Have you tried using a different phone or tablet to test with?
05-21-2022 05:59 AM
I am going to move the access point closer and see how it goes. Using an iPhone 13. Was originally trying from the ground below. Will go on a ladder. Do you suggest that I engage the onboarding within seconds of turning the power onto the camera?
05-21-2022 06:07 AM
That shouldn't matter too much but you can try and optimize for sure. Here's how I would approach it.
05-21-2022 06:22 PM
Thanks David. Did all that (multiple times) prior to engaging your advice, I appreciate the effort. But I’m still flummoxed. It won’t connect. I may call an IT person to help. I don’t want to have to remove all my cameras/thermostats and start over.
05-22-2022 02:13 AM
No problem at all. Do you have an Android phone at all? Or a friend or family member that has an Android phone to try with?
05-24-2022 11:31 PM
Hi folks,
I appreciate the help @David_K. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.
Thanks,
Steve
06-07-2022 03:42 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve
06-07-2022 05:42 PM
Hi there,
Thanks for the reply. Have you tried creating a new home and adding your Nest Cam with Floodlights?
You can check out this article on how to Create and manage rooms for detailed steps.
Regards,
Steve
06-07-2022 05:47 PM
Thank you. Will try that this weekend. Stand by and appreciate the help!
06-07-2022 05:51 PM
Hi there,
Thanks for your patience. I'll look forward to your reply. Have a great day.
Regards,
Steve
06-11-2022 07:27 PM
Hi there,
It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.
Best,
Steve
06-12-2022 10:15 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve
06-07-2022 03:58 PM
Hi. Still not working. Even used a android device! Any other suggestions?