Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. The gap or delay in video could be due to many factors. Did you see any signs of the theft before the video? Anything that could have stood out before the incident? Wondering if the camera was tampered with or anything like that?
Please let me know if you need further assistance.
Best Regards,
Brad.
